Pravidlá poskytovania refundácií

Refund & Returns Policy — VYRO
Seller: OMNIRA s. r. o., Trieda KVP 1C, 040 23 Košice, Slovakia · IČO 56 900 805 · DIČ 2122490315 (not a VAT payer)

We want you to be happy with your order. This policy explains returns, refunds and defective goods for purchases in our online store.

Right of withdrawal (EU / EEA consumers)

If you are a consumer in the EU/EEA, you generally have 14 days from the day you receive the goods to withdraw from the contract without giving a reason (distance selling rules).

To start a return, email us at veloraluxsk@mail.grokbot.com (or use Contact) with your order number. We will confirm the next steps and the return address. You must send the unused item back within 14 days after telling us you withdraw, in original condition with tags where possible.

Made-to-order / personalized goods: Most VYRO apparel is printed on demand after you order. Under applicable law, goods made to the consumer’s specifications or clearly personalized may be excluded from the no-reason withdrawal right. If an exclusion applies to your item, we will state that clearly before purchase and in the order confirmation. This does not affect your rights for faulty or non-conforming goods.

Faulty, damaged or wrong items

If your item arrives damaged, defective, or is the wrong product/size we sent in error, contact us within a reasonable time with photos and your order number. We will arrange a replacement or refund at no cost to you. You have statutory rights for non-conforming goods under Slovak and EU consumer law (including the 2-year legal guarantee for consumers where applicable).

Refunds

Approved refunds are issued to the original payment method. Processing usually takes a few business days after we receive and check the return; your bank may take longer to show the credit. Shipping costs are refunded when required by law (e.g. defective goods or if we cancel).

How to contact us

OMNIRA s. r. o. · Trieda KVP 1C, 040 23 Košice, Slovakia · Email: veloraluxsk@mail.grokbot.com · We aim to reply within 1 business day.

Last updated: 6 November 2026